December 05, 2025 Wake Up Customer Platform - Bulk Reject for DeDupe

  • 24 min

December 05, 2025 Wake Up Customer Platform - Bulk Reject for DeDupe

Wake Up! Customer Platform - The Unofficial HubSpot Updates Morning Show

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HubSpot Platform Updates: New Features and Enhancements

Stay informed with the latest updates to HubSpot's platform, designed to enhance user experience and streamline workflows. On December 5th, HubSpot unveiled several new updates aimed at improving functionality and efficiency across various aspects of its platform. This article provides a comprehensive overview of these updates, detailing each feature and its impact.

Platform Updates Detailed

Bulk Reject for DeDupe: Simplifying Data Management

HubSpot has introduced a new feature that allows customers to reject multiple duplicate suggestions in bulk using pre-configured rules on top of the existing duplicate identification model. This enhancement is designed to simplify data management by providing a more efficient way to handle duplicates.

Why It Matters: This feature reduces duplicate clutter, enables the identification of new duplicates, and lowers backend computational load by reducing the number of records to review.

For more details, visit: Bulk Reject for DeDupe

Enhancing Help Desk with Block and Unblock Features

HubSpot's help desk now includes the capability to block and unblock senders directly. Blocking a sender ensures that all future outreach from that contact will automatically go to spam, and this restriction can be lifted later if necessary.

Why It Matters: This tool helps support teams stay safe, focused, organized, and efficient by preventing spam and abuse, thus ensuring that real customer inquiries are prioritized.

For more details, visit: Enhancing Help Desk with Block and Unblock Features

Streamlining Ticket Re-Opening Management in Help Desk

The new ticket re-opening management feature allows users to control if, when, and how tickets reopen based on new replies to closed tickets. This workflow-powered solution provides support teams with an automated way to manage their process for handling new replies on closed tickets.

Why It Matters: This update helps maintain accurate reporting, service level agreements (SLAs), and overall efficiency by ensuring that tickets are only reopened within a specified window of time.

For more details, visit: Streamlining Ticket Re-Opening Management in Help Desk

Advanced Handling of Form Submissions from Excluded IPs and Referrers

HubSpot has introduced a setting that allows customers to control how form submissions from excluded IPs and referrers are handled. This setting offers flexibility to either treat submissions from excluded IPs or referrers as spam or only exclude them from analytics while processing them as regular submissions.

Why It Matters: This feature provides a balance between testing forms and excluding analytics from test submissions, ensuring accurate data collection and analysis.

For more details, visit: Advanced Handling of Form Submissions from Excluded IPs and Referrers

Snooze Tickets in Help Desk

Support representatives can now snooze tickets in the help desk to temporarily hide them from views and come back to them later without losing focus. This feature is particularly useful for managing ticket volume spikes or waiting on follow-up from other teams.

Why It Matters: Snooze helps support teams prioritize their workload by temporarily clearing low-priority tickets from their views, allowing them to focus on more urgent issues.

For more details, visit: Snooze Tickets in Help Desk

Unified Multi-Brand Data Privacy Request Forms

HubSpot now allows users to create and manage multiple branded data privacy request forms in one place. This update streamlines the process for admins, reducing manual work and enabling quick customization of form appearances to match brand identities.

Why It Matters: Organizations managing multiple brands can provide consistent, on-brand experiences for data privacy requests, enhancing user trust and compliance.

For more details, visit: Unified Multi-Brand Data Privacy Request Forms

Key Takeaways and Next Steps

• Enhanced Data Management: Bulk reject for deduplication simplifies handling of duplicate records.
• Improved Help Desk Efficiency: Blocking and unblocking senders, as well as snoozing tickets, helps maintain focus and organization.
• Streamlined Ticket Management: New workflows for ticket re-opening ensure better reporting and SLA management.
• Flexible Form Handling: Advanced settings for form submissions from excluded IPs and referrers enhance data accuracy.
• Consistent Branding: Unified multi-brand data privacy request forms provide consistent user experiences.

Stay tuned for more updates and continue to leverage these new features to optimize your HubSpot platform usage. For further assistance, connect with our certified HubSpot experts at Profoundly.