December 09, 2025 Wake Up Customer Platform - Enhanced multi-step form logic (hide & show steps)

  • 22 min

December 09, 2025 Wake Up Customer Platform - Enhanced multi-step form logic (hide & show steps)

Wake Up! Customer Platform - The Unofficial HubSpot Updates Morning Show

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HubSpot Platform Updates: New Features and Enhancements

Stay updated with the latest enhancements to HubSpot's platform, designed to improve functionality and user experience. On December 9th, 2025, HubSpot unveiled several new updates aimed at enhancing the platform's capabilities and streamlining workflows. This article provides a comprehensive overview of these updates, detailing each feature and its impact.

Platform Updates Detailed

Support for Multiple Main Teams in HubSpot

HubSpot users can now be fully functional members of multiple teams, with equal access to routing, workflows, and reporting across all assigned teams. This update is still in development, but it promises to be highly impactful.

Why It Matters: Previously, users assigned to more than one team could only be full members of a single main team, leading to reduced capabilities and workflow friction. This update will improve collaboration, ticket coverage, and reporting accuracy for organizations with flexible or matrixed team structures.

For more details, visit: Support for Multiple Main Teams in HubSpot

Enhanced Multi-Step Form Logic

HubSpot is introducing powerful new upgrades to conditional logic and multi-step forms, giving users more control over what visitors see as they move through a form. Users can now hide or show steps dynamically based on a visitor's responses.

Why It Matters: Forms work best when they feel straightforward and relevant. The new Hide Steps and Show Steps actions allow forms to adjust automatically based on responses, reducing friction and improving completion rates.

For more details, visit: Enhanced Multi-Step Form Logic

Capturing Buyer Details from Quotes

This update, currently in private beta, allows buyers to edit specific information on a quote before accepting it. Information such as purchase order numbers, tax IDs, and billing addresses can now be added and edited by buyers.

Why It Matters: Previously, sales teams had to collect billing information outside of the quoting process, causing delays and inefficiencies. This update streamlines the process, ensuring accurate billing and speeding up sales cycles.

For more details, visit: Capturing Buyer Details from Quotes

Key Takeaways and Next Steps

• Enhanced Team Collaboration: The ability to support multiple main teams increases workflow efficiency and collaboration.
• Streamlined Form Logic: Enhanced multi-step form logic reduces friction and improves user experience.
• Efficient Sales Process: Capturing buyer details from quotes streamlines the sales cycle and ensures accurate billing.

Stay connected with HubSpot's updates to continuously leverage new features and improve your business processes.