November 18, 2025 HubSpot Updates - Run Breeze Agents via a Workflows Action

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November 18, 2025 HubSpot Updates - Run Breeze Agents via a Workflows Action

Wake Up! Customer Platform - The Unofficial HubSpot Updates Morning Show

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HubSpot Updates: New Features and Enhancements for 2025

Stay ahead with the latest HubSpot updates designed to enhance your platform experience and streamline your business operations. On November 18th, 2025, HubSpot introduced several significant updates aimed at improving functionality and user experience across various aspects of its platform. This article provides a detailed overview of these updates, explaining each feature and its impact.

Platform Updates Detailed

Streamlined Onboarding with Microsoft Teams Integration

HubSpot has introduced a new guided onboarding experience for the Microsoft Teams app, available directly from the app settings overview page. This update provides a clear set of steps that help customers configure, activate, and get more value from their Microsoft Teams integration.

Why It Matters: This new experience reduces guesswork by showing a clear checklist of setup actions, making it easier to complete configuration, understand what's left to finish, and ensure the integration is working as expected.

For more details, visit: Streamlined Onboarding with Microsoft Teams Integration

AI-Driven Customer Agent Assignments for Efficient Call Handling

HubSpot has enabled assigning a calling channel to the customer agent, facilitating an AI-powered voice Q&A experience that helps callers resolve their issues without the need for live human agent assistance.

Why It Matters: By automating routine customer interactions, voice agents optimize resources and significantly reduce customer service contact rates. This shift allows human agents to focus on more critical and complex issues.

For more details, visit: AI-Driven Customer Agent Assignments for Efficient Call Handling

Enhanced Workflow Actions with New Agent Capabilities

HubSpot's new Run Agent workflow action allows businesses to orchestrate AI agents directly in the workflows app alongside CRM data and automation logic. This update lets you trigger an agent within a HubSpot workflow, configure which agent to run, what information it receives, and how its output feeds back into your HubSpot ecosystem.

Why It Matters: This enhancement takes agent automation to the next level by bringing it seamlessly into the workflows app. It allows for greater flexibility and efficiency in managing customer interactions and updating CRM data.

For more details, visit: Enhanced Workflow Actions with New Agent Capabilities

Integrating LinkedIn Personal Posts for Comprehensive Social Management

Previously, externally published posts for personal LinkedIn accounts weren't shown in the social manage tab. Now, HubSpot displays all published posts for personal LinkedIn accounts, regardless of whether they were posted via HubSpot or another publishing tool.

Why It Matters: Users will be able to see all posts on their LinkedIn personal pages in HubSpot, not just those published from HubSpot, providing a more comprehensive view of their social media activity.

For more details, visit: Integrating LinkedIn Personal Posts for Comprehensive Social Management

Keeping Projects on Track with Status Updates

HubSpot has introduced new project status updates and an updated project summary card for projects. These features allow users to post progress updates and view an up-to-date project overview.

Why It Matters: These updates improve collaboration among team members, keep external stakeholders informed without granting HubSpot access, and reduce time spent on manual status reporting.

For more details, visit: Keeping Projects on Track with Status Updates

Optimizing Sales Operations with Multiple Dashboards

HubSpot now allows the addition of multiple dashboards in the Sales Workspace, which can be assigned to specific users or teams, all from the Workspace settings. Admins have powerful new controls to customize dashboard visibility and apply dynamic filters.

Why It Matters: Admins can tailor dashboard views by team, rep, or purpose, creating a clear line of sight into the data that matters most for each role. Sales reps will see dashboards with relevant filters automatically applied, simplifying setup and reducing overhead.

For more details, visit: Optimizing Sales Operations with Multiple Dashboards

Improved Mobile Notifications for Better User Control

HubSpot will soon allow users to select individual or all notifications to delete them or mark them as read directly on mobile devices.

Why It Matters: Users will have more control over their Notification Center, enhancing user experience and efficiency.

For more details, visit: Improved Mobile Notifications for Better User Control

Key Takeaways and Next Steps

Streamlined Onboarding: The new Microsoft Teams integration simplifies the onboarding process, making it easier to configure and activate.

AI Efficiency: Assigning customer agents to calling channels and integrating AI-driven workflows enhance customer service operations.

Comprehensive Social Management: Displaying all LinkedIn personal posts in HubSpot provides a complete view of social media activities.

Project Management: New project status updates and summary cards improve collaboration and communication.

Sales Optimization: Multiple dashboards in the Sales Workspace allow for tailored views and improved data visibility.

Mobile Control: Enhanced mobile notifications give users better control over their alerts.

Stay tuned for more updates and make sure to explore these new features to maximize your HubSpot experience in 2025.