On July 12, 2023, HubSpot rolled out several new updates aimed at enhancing user experience and functionality across its platform. These updates cover a wide range of features from HelpDesk team organization to DNS setup, video caption management, invoicing, and data retention policies. This article provides an in-depth look at these updates, detailing each feature and its implementation.
HubSpot introduces "HelpDesk Spaces," a new feature designed to improve team organization and collaboration. These are dedicated team-based working areas within the existing HelpDesk workspace, aimed at providing structure to ticket management and enhancing focus for support teams. High-volume support teams can now organize their tickets more effectively, reducing bottlenecks and improving response times.
One of the most anticipated updates is the ability to send DNS setup records directly to a colleague. This eliminates the back-and-forth communication often required between marketing and IT teams for DNS configuration.
HubSpot has enhanced its social publishing workflow by adding a "Manage Captions" button when adding videos. This feature allows users to view, edit, and translate video captions directly within the social editor, making it easier to manage multimedia content.
Another significant update is the introduction of custom net payment terms on invoices. This allows users to create and select custom payment terms, offering greater control over billing and accommodating customer needs.
Scheduled for release on July 14, 2023, HubSpot’s new data retention policy will allow admins to configure how long customer data is retained within their portal. This feature is crucial for maintaining compliance with GDPR and other privacy regulations.
During the update announcement, hosts Chris Carolan and Casey Hawkins discussed the importance of these new features in streamlining workflows and improving user experience. They highlighted how these updates address common pain points, such as the cumbersome DNS setup process and the need for better video caption management.
These updates may not be flashy, but they offer significant improvements that reduce friction in daily workflows:
For users interested in exploring these new features, HubSpot provides detailed implementation guidance and beta request links where applicable. Stay tuned for more updates and continue to leverage these enhancements to optimize your HubSpot experience.