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September 18, 2025 Wake Up Customer Platform - Breeze Studio Agent Builder

September 18, 2025 Wake Up Customer Platform - Breeze Studio Agent Builder

Wake Up! Customer Platform - The Unofficial HubSpot Updates Morning Show
• 29 min
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Ready to transform your HubSpot operations from overwhelming to orchestrated? Join Chris Carolan and George B. Thomas for another essential episode of "Wake Up! Customer Platform" as they tackle the elephant in the room—AI overwhelm—while showcasing powerful updates that can actually simplify your daily workflows. This Thursday morning episode directly addresses the ecosystem-wide challenge many HubSpot users are facing: feeling overwhelmed by the pace of AI innovation while still needing to deliver results and grow their businesses. **Key topics discussed include:** - **Suggested Email Send Times:** Optimize engagement with AI-powered send time recommendations that personalize when your marketing emails reach each contact, moving beyond the traditional "9 AM send, 9 PM read" disconnect that's limiting campaign effectiveness. Join beta: https://app.hubspot.com/portal-recommend/l?slug=product-updates/&rollout=187919 - **Dynamic Reply Editor in Help Desk:** Streamline support workflows with an intelligent reply editor that automatically resizes based on content, giving support reps more space to absorb customer context and craft responses without manual adjustments. Learn more: https://app.hubspot.com/portal-recommend/l?slug=product-updates/&rollout=179901 - **Breeze Studio Agent Builder:** Take control of AI automation with no-code agent customization that lets you tailor how agents behave, what they know, and which tools they use—transforming AI from static tools into dynamic teammates that work across time zones. Join beta: https://app.hubspot.com/portal-recommend/l?slug=product-updates/&rollout=236974 - **Generate Calculated Property Formulas with AI:** Eliminate the complexity of custom equations by describing what you want to calculate in plain language, letting HubSpot build the formula while you focus on testing and refining results. Learn more: https://app.hubspot.com/portal-recommend/l?slug=product-updates/&rollout=213941 - **Unified Data Backup and Restore:** Reduce implementation anxiety with automatic daily CRM backups for the last 14 days, enabling selective restoration of only the data segments that need fixing without losing recent work. Request beta: https://app.hubspot.com/portal-recommend/l?slug=product-updates/&rollout=253910 The hosts dive deep into the current ecosystem challenge, with Chris sharing real client conversations about AI overwhelm and George providing practical guidance on balancing learning with AI delegation. They explore how features like sentiment analysis in social comments and automated backup systems are designed to ease administrative burden rather than add complexity. Special preview: Don't miss Chris's upcoming conversation with Lucy about transitioning from admin to AI orchestrator, plus tomorrow's HubSpot Helpline focusing on all the ways to stay current with platform changes without burning out. Watch the show here: https://lnkd.in/p/emsWB89F The episode emphasizes that most current agents remain free until approximately spring 2025, making this the ideal time to experiment with AI orchestration before credit costs begin. Join us live every weekday morning at 7:30 AM Central, or catch us on Spotify and Apple Music. Remember: you probably already own the solution you're looking for in HubSpot—sometimes you just need to wake up to it!