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Wake Up! Customer Platform - The Unofficial HubSpot Updates Morning Show
Wake Up! Customer Platform - The unofficial HubSpot updates morning show with Chris Carolan, Casey Hawkins, and George B. Thomas.
Join us every weekday morning as we help you discover the platform value you already own. From latest updates to hidden features, we combine platform expertise, hands-on implementation experience, and strategic insights to make sure you're not sleeping on HubSpot's true capabilities.
Whether you're a HubSpot admin, RevOps professional, or business leader, start your day with insights that help you unlock more value from your HubSpot investment. We cover:
• Daily platform updates and strategic implications
• Implementation insights and best practices
• Community trends...Show more
All Episodes
November 17, 2025 HubSpot Updates - Historical Signal Backfill for Buyer Intent
Are you ready to unlock the full potential of your HubSpot platform? Join us for an engaging episode where we dive into the latest features and updates designed to elevate your business performance. In this episode, we discuss: - New features like configurable unsubscribe links that empower marketers to manage subscription preferences effectively. Request beta: https://app.hubspot.com/l/product-updates/?rollout=253911 - Updates on deploying object configurations from sandbox to production, enhancing control and efficiency in your workflow. Join beta: https://app.hubspot.com/l/product-updates/?rollout=260930 - The integration of external LinkedIn personal posts into HubSpot, allowing for a more comprehensive view of your social media presence. Request beta: https://app.hubspot.com/l/product-updates/?rollout=274962 - Introducing custom tags for reports, which help streamline organization and improve accessibility within your reporting systems. Learn more: https://app.hubspot.com/l/product-updates/?rollout=216901 - A new publish permission for workflows that enhances user confidence and control over automation processes. Learn more: https://app.hubspot.com/l/product-updates/?rollout=228908 - The exciting news about historical signal backfill for buyer intent, giving you immediate access to valuable data and insights. Learn more: https://app.hubspot.com/l/product-updates/?rollout=274946 Join us as we explore these updates and more, ensuring you're fully equipped to take your business to new heights with HubSpot. Don't miss out on the opportunity to discover solutions that can transform your daily operations and drive growth. Tune in now!
November 14, 2025 HubSpot Updates - Import Historical Email Data
Wake up, Customer Platform! Are you ready to unlock the full potential of your HubSpot capabilities? Join us in this engaging episode of your unofficial HubSpot updates morning show, where we help you discover the value you already own and elevate your business. Key takeaways from this video include: - **Unmerging CRM Records**: Learn about the new development that allows you to undo merges of individual CRM records, restoring them to their pre-merged state. This feature is crucial for maintaining data integrity and correcting merge mistakes efficiently. Learn more: https://app.hubspot.com/l/product-updates/?rollout=265901 - **Project API Introduction**: Discover the newly launched Project API that enables users to create, read, update, and manage project records seamlessly. This integration allows for automation, synchronization with other systems, and enhanced reporting tailored to your business needs. Join beta: https://app.hubspot.com/l/product-updates/?rollout=260890 - **Granular Filter Insights**: Get insights into how granular filter insights can transform your segment-building experience. This feature provides real-time visibility into filter effects, making it easier to create accurate segments without guesswork. Join beta: https://app.hubspot.com/l/product-updates/?rollout=238058 - **Workflow Efficiency**: Find out how you can now copy workflows across multiple HubSpot accounts effortlessly, streamlining your processes and ensuring consistency within your organization. Learn more: https://app.hubspot.com/l/product-updates/?rollout=251932 - **Historical Email Import**: Exciting news for sales teams—learn how to import historical email data seamlessly, preventing cold starts and ensuring no valuable timelines are left empty. Learn more from James Byrne's post: https://www.linkedin.com/posts/james-w-byrne_hubspot-have-quietly-rolled-out-another-[…]m=member_desktop&rcm=ACoAABd5UPoBKCeTBCQhtbXP6PBtWdQTDdB909E (edited) Join Chris Carolan and Casey Hawkins every weekday morning as they unveil these updates and more, helping you maximize your HubSpot investment. Remember, you might already have the solution you need—it's time to wake up and see what your system can do. Catch us live or listen anytime on Spotify or Apple Music, and don’t forget to share your biggest takeaways in the comments!
November 13, 2025 HubSpot Updates - Help Desk Support Macros
Wake up, Customer Platform! It's time to unlock the immense value you already possess with HubSpot. In this episode of our unofficial HubSpot updates morning show, Chris Carolan and Casey Hawkins guide you through the latest features designed to enhance your business operations. Key takeaways from this video include: - **File Upload on Breeze Assistant Mobile App**: Discover how sales and marketing teams can now upload files on the go, transforming Breeze into an AI workspace that enhances collaboration without needing a desktop. Learn more: https://app.hubspot.com/l/product-updates/?rollout=269895 - **Flexible CRM Views**: Learn about the newly released features allowing for personalized calendar views and customizable filters, which make managing your data more intuitive and efficient. Learn more: https://app.hubspot.com/l/product-updates/?rollout=225899 - **Scan and Redact Sensitive Data**: Understand how to maintain data hygiene and compliance with the new scanning capabilities for sensitive information, ensuring your CRM practices are secure and efficient. Request beta: https://app.hubspot.com/l/product-updates/?rollout=225910 - **Merge Permissions for Objects**: Explore the new granular control over merging permissions for contacts, deals, and more, allowing for better data hygiene and user management. Join beta: https://app.hubspot.com/l/product-updates/?rollout=199913 - **Streamlined Notifications on Mobile**: Find out how bundled email opened notifications reduce distractions, enhancing your workflow and trust in app notifications. Learn more: https://app.hubspot.com/l/product-updates/?rollout=265886 - **Support Macros**: Uncover how macros can automate repetitive tasks for support teams, speeding up response times and improving customer satisfaction. Join beta: https://app.hubspot.com/l/product-updates/?rollout=180922 Join us every weekday morning to ensure you’re leveraging HubSpot's full potential. Don't miss out on discovering tools that can help your business stand out. Tune in live at 7:30 AM Central or catch us on your favorite podcast platform. Remember, the solution you need could already be at your fingertips. Wake up to your capabilities today!
November 11, 2025 HubSpot Updates - Restore Deleted Contacts Filtered by Workflow
Wake up to the power of your HubSpot platform! In this engaging episode of Wake Up, Customer Platform, Chris Carolan and Casey Hawkins guide you through essential HubSpot updates designed to enhance your business capabilities and maximize existing resources. Key topics covered in this video include: - **New Metrics for Efficiency**: Learn about the Time to First Human Assign Reporting feature, which measures how quickly customer support tickets are assigned to human agents, excluding AI interactions. Discover how this metric can help you streamline your customer service operations and improve satisfaction. Learn more: https://app.hubspot.com/l/product-updates/?rollout=269889 - **Restoration Made Easy**: Explore the new functionality that allows you to filter deleted contacts by workflow source, simplifying the process of restoring records affected by unintended deletions. This targeted approach saves you time and ensures you retrieve only the necessary contacts. Join beta: https://app.hubspot.com/l/product-updates/?rollout=246936 - **Automated Workflow Cleanup**: Understand how automated account cleanup now supports the deletion of inactive workflows that haven’t been modified in six months. This keeps your HubSpot environment tidy, allowing you to focus on impactful strategies rather than clutter. Join beta: https://app.hubspot.com/l/product-updates/?rollout=274902 - **Upcoming Events**: Stay informed about essential HubSpot community events, including the Admin Hug show-and-tell, where users share innovative solutions and strategies within the HubSpot ecosystem. By tuning in, you’ll gain actionable insights to harness the full potential of your HubSpot tools, reinforcing your business operations and enhancing your customer experiences. Don't let your platform’s capabilities go unnoticed—join us every weekday morning to unlock your HubSpot success! Catch the latest updates with us live or on Spotify and Apple Music. Let's transform your everyday operations into extraordinary outcomes!