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Wake Up! Customer Platform - The Unofficial HubSpot Updates Morning Show
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Wake Up! Customer Platform - The unofficial HubSpot updates morning show with Chris Carolan, Casey Hawkins, and George B. Thomas.
Join us every weekday morning as we help you discover the platform value you already own. From latest updates to hidden features, we combine platform expertise, hands-on implementation experience, and strategic insights to make sure you're not sleeping on HubSpot's true capabilities.
Whether you're a HubSpot admin, RevOps professional, or business leader, start your day with insights that help you unlock more value from your HubSpot investment. We cover:
• Daily platform updates and strategic implications
• Implementation insights and best practices
• Community trends...Show more
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August 18, 2025 HubSpot Updates - AI Referrals in Website Traffic Analytics
26 min 50 sec
Wake up, HubSpot Nation! Are you ready to unlock the full potential of your customer platform? Join Chris Carolan and George B. Thomas in this engaging morning show, where they dive into the latest HubSpot updates and uncover hidden features that can elevate your business performance.
In this episode, we explore:
- **Data Mirroring Across Multi-Management Accounts**: Discover how the new feature allows visibility of company data across HubSpot accounts, ensuring a seamless customer experience and improved outcomes.
- **AI Referrals in Website Traffic Analytics**: Get insights into how this new classification helps you track AI-driven traffic sources, allowing for better measurement of engagement and lead generation.
- **Citations in Smart Properties**: Understand the importance of transparency in AI-generated data as citations provide clarity on information sources, enhancing trust in your decisions.
- **New Forms Editor Reset Link Support**: Learn about the reset link feature that ensures clean and accurate data collection during form submissions, a game changer for shared device scenarios.
- **Board View for Customer Success Workspace**: Explore how the new Kanban-style view allows customer success reps to manage clients more efficiently, tailoring processes to specific needs.
Key takeaways from this video include actionable insights on utilizing HubSpot's features effectively, strategies for maximizing customer visibility, and tips for navigating the evolving landscape of AI within your marketing efforts.
Tune in to discover how to wake up your customer platform and watch your business rise!Play episode
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August 15, 2025 HubSpot Updates - Campaign Analyze Tab & Email Health Dashboard
37 min 22 sec
Are you ready to unlock the full potential of your HubSpot platform? Join us in this engaging episode of the unofficial HubSpot updates morning show, where we help you discover the valuable tools and features at your fingertips.
In this episode, our hosts Chris Carolan, Casey Hawkins, and George B. Thomas dive into the latest updates and features within HubSpot to ensure you're making the most of your customer platform:
- **Sales Meeting Note Taker**: Automate note-taking during your sales calls to enhance customer engagement and streamline follow-ups.
- **Campaign Analyze Tab**: Access a centralized view of your campaign performance, allowing for quick comparisons and insights without switching between different tools.
- **Email Health Dashboard**: Identify your healthiest and unhealthiest email lists to optimize engagement and protect your sender reputation.
- **Flexible CRM Views**: Experience a revamped interface that simplifies how you view customer insights and interactions.
- **Job Title in Contact Data Enrichment**: Personalize your outreach with enhanced job title information, a feature requested by many users.
Key takeaways from this episode include practical insights for optimizing your marketing strategies, improving customer interactions, and leveraging AI-powered tools to drive efficiency. Don't miss out on how these updates can transform your HubSpot experience and elevate your business growth.
Tune in, engage with us in the comments, and let's wake up to the capabilities that HubSpot has to offer!Play episode
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August 14, 2025 HubSpot Updates - Object Pipeline Cloning & Form Submission Reporting
31 min 19 sec
Are you ready to unlock the full potential of your HubSpot platform? In this episode of our unofficial HubSpot updates morning show, we dive into the latest features that can elevate your business operations.
Key topics covered in this video include:
- **Enhanced Property Management**: Learn about the new side panel feature that allows you to view all properties without losing your place on the current page, streamlining your workflow.
Join beta: https://app.hubspot.com/portal-recommend/l?slug=product-updates/&rollout=246910
- **Pipeline Cloning**: Discover how cloning existing pipelines can save time and reduce setup errors, making it easier for teams to scale their processes.
Request beta: https://app.hubspot.com/portal-recommend/l?slug=product-updates/&rollout=251908
- **Custom Reporting on Form Submissions**: Find out how you can now build reports based on form submissions to optimize your marketing strategies and understand performance better.
Join beta: https://app.hubspot.com/portal-recommend/l?slug=product-updates/&rollout=251910
- **AI-Powered Automation Recommendations**: Explore how HubSpot's AI can suggest automations tailored to your usage, enhancing efficiency and value.
Learn more: https://app.hubspot.com/portal-recommend/l?slug=product-updates/&rollout=251892
- **Multi-Language Support for Double Opt-In Emails**: See how this feature helps marketers cater to a global audience by providing double opt-in experiences in multiple languages.
Learn more: https://app.hubspot.com/portal-recommend/l?slug=product-updates/&rollout=196894
Join Chris Carolan, Casey Hawkins, and George B. Thomas as they discuss these exciting updates and how they can transform your HubSpot experience. Whether you're a marketing operations manager, CRM administrator, or a HubSpot solutions partner, this episode is packed with insights that can help you leverage HubSpot's capabilities for robust business growth. Don't miss out on the chance to wake up your customer platform and watch your business rise!Play episode
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August 13, 2025 HubSpot Updates - Microsoft Teams Syncs Meeting Recordings & Transcripts
33 min 23 sec
Wake up your business potential with our engaging HubSpot updates morning show! In this episode, Chris Carolan and Casey Hawkins help you uncover the hidden value within HubSpot’s customer platform.
Key highlights from today’s episode include:
- **New Testing Experience**: Explore the redesigned testing environment for customer agents that allows you to confidently assess performance without consuming credits. This is crucial for building trust with your audience.
Join beta: https://app.hubspot.com/portal-recommend/l?slug=product-updates/&rollout=238061
- **Visual Design Upgrades**: Discover the newly introduced light color theme which enhances focus and reduces eye strain, paving the way for a more modern, customizable HubSpot experience.
Join beta: https://app.hubspot.com/portal-recommend/l?slug=product-updates/&rollout=246929
- **Custom Tags for Reports**: Learn how to organize your reports with custom tags, making it easier to manage growing data without altering report names or folders.
Request beta: https://app.hubspot.com/portal-recommend/l?slug=product-updates/&rollout=216901
- **Microsoft Teams Integration**: Find out how syncing Teams meeting recordings and transcripts to HubSpot can streamline your communication and improve customer insights.
Join beta: https://app.hubspot.com/portal-recommend/l?slug=product-updates/&rollout=187915
- **Enhanced Email Support**: Understand how assigning customer agents to email accounts can alleviate the pressure on your teams and improve response times.
Learn more: https://app.hubspot.com/portal-recommend/l?slug=product-updates/&rollout=208973
With these updates, your HubSpot experience will be more efficient and tailored to your needs. Tune in to see how you can leverage these tools to boost productivity and enhance customer relationships. Join us every weekday morning to stay updated on the latest features and best practices to maximize your HubSpot investment.Play episode
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August 12, 2025 HubSpot Updates - Audio Upload and Image Overlays in HubSpot Video Editor
33 min 18 sec
Wake up, HubSpot Nation! It’s time to unlock the full potential of your customer platform. Join Chris Carolan and co-hosts Casey Hawkins and George B. Thomas in this engaging morning show where you’ll discover valuable insights about the features and tools you already own in HubSpot.
In this episode, we’ll dive into:
- **New Features and Updates**: Get the scoop on the latest enhancements, including the exciting Index Page Report View expected for release soon. Learn how this feature integrates reporting into your CRM for better analysis.
Join beta: https://app.hubspot.com/portal-recommend/l?slug=product-updates/&rollout=225899
- **Visual Design Changes**: Find out about the return of the light color theme designed to reduce eye strain and help you focus on your work.
Request beta: https://app.hubspot.com/portal-recommend/l?slug=product-updates/&rollout=246929
- **Video Editing Enhancements**: Explore new audio upload capabilities and image overlays in HubSpot’s video editor, enabling you to create high-quality content without the need for external software.
Audio Beta: https://app.hubspot.com/portal-recommend/l?slug=product-updates/&rollout=245890
Image Beta: https://app.hubspot.com/portal-recommend/l?slug=product-updates/&rollout=246918
- **AI-Powered Features**: Discover the new AI-assisted landing page cloning functionality that simplifies content creation, making it easier to generate tailored copy for various audiences.
Join beta: https://app.hubspot.com/portal-recommend/l?slug=product-updates/&rollout=246886
- **Quote Approval Workflows**: We’ll discuss the introduction of standard and advanced quote approvals, giving you flexibility in managing your sales process efficiently.
Request beta: https://app.hubspot.com/portal-recommend/l?slug=product-updates/&rollout=251893
Key takeaways from this episode include actionable insights on maximizing your HubSpot investment, understanding new functionalities designed to improve your workflows, and tips for leveraging AI to enhance marketing efforts.
Don’t miss out on these updates that can transform your business operations. Tune in, engage with us live, and see how to elevate your HubSpot game!Play episode
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