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January 27, 2026 HubSpot Updates - Customer Agent Message Insights

January 27, 2026 HubSpot Updates - Customer Agent Message Insights

Wake Up! Customer Platform - The Unofficial HubSpot Updates Morning Show
• 27 min
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Are you ready to unlock the full potential of your HubSpot platform? Join us in this energizing episode of "Wake Up, Customer Platform," where we dive deep into the valuable tools and features you may already own but haven't fully utilized. In this episode, hosts Chris Carolan, Casey Hawkins, and George B. Thomas guide you through the latest HubSpot updates and how they can supercharge your business operations. **Key Highlights:** - **Customer Agent Insights**: Learn about the new audit card feature that provides transparency into how customer agents qualify leads and update CRM records, enhancing trust and lead quality. Learn more: https://app.hubspot.com/l/product-updates/?rollout=286895 - **Map Visualization for CRM**: Discover the benefits of the interactive map view that allows you to visualize contacts and companies, helping you make informed, location-based decisions. Request beta: https://app.hubspot.com/l/product-updates/?rollout=237994 - **AI Integration with Workflows**: Explore the exciting Run Agent Workflows action that seamlessly incorporates AI agents into your HubSpot workflows, streamlining automation processes. Request beta: https://app.hubspot.com/l/product-updates/?rollout=260937 - **Enhanced Collaboration Tools**: Find out how the ability to @mention teams in notes and engagements improves collaboration, saving time and ensuring everyone stays informed. Learn more: https://app.hubspot.com/l/product-updates/?rollout=284945 - **Help Desk Features**: Understand the importance of blocking and unblocking senders in Help Desk, which helps keep your support channels organized and efficient. Learn more: https://app.hubspot.com/l/product-updates/?rollout=277904 Join us every weekday morning for insights that will help you fully leverage HubSpot's capabilities and drive your business growth. Remember, you might already own the solutions you need! Tune in live or catch the replay on your favorite podcast platforms. Share your biggest takeaways in the comments and let us know what HubSpot capabilities you want to explore next.