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September 17, 2025 Wake Up Customer Platform - CPQ Board View Enhancements

September 17, 2025 Wake Up Customer Platform - CPQ Board View Enhancements

Wake Up! Customer Platform - The Unofficial HubSpot Updates Morning Show
• 28 min
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Ready to streamline your HubSpot workflows and eliminate unnecessary tools from your tech stack? Join Chris Carolan, Casey Hawkins, and George B. Thomas for Wednesday's episode of "Wake Up, Customer Platform" as they explore updates that could help you consolidate your business operations and improve team coaching. This midweek episode tackles the ongoing challenge of tech stack optimization while showcasing powerful new capabilities across billing, coaching, and meeting management: **Key topics discussed include:** - **Click to Call from Index Pages:** Launch calls directly from phone number links on desktop index pages, eliminating copy/paste workflows. Join beta: https://app.hubspot.com/portal-recommend/l?slug=product-updates/&rollout=239885 - **Automatic Billing After First Invoice Payment:** Give customers flexibility to pay their first subscription invoice manually, then automatically charge future payments using the same method. Join beta: https://app.hubspot.com/portal-recommend/l?slug=product-updates/&rollout=236902 - **Help Desk Coaching Tab with New Metrics:** Enable support leaders to coach teams with dedicated performance analytics including one-touch tickets and SLA adherence tracking. Learn more: https://app.hubspot.com/portal-recommend/l?slug=product-updates/&rollout=224921 - **Microsoft Teams Meeting Sync:** Automatically sync Teams recordings and transcripts to HubSpot with full conversation intelligence capabilities and inline transcript comments. Join beta: https://app.hubspot.com/portal-recommend/l?slug=product-updates/&rollout=187915 - **CPQ Board View Enhancements:** View quote associations and create quotes directly from deal board views for better pipeline visibility. Learn more: https://app.hubspot.com/portal-recommend/l?slug=product-updates/&rollout=246885 - **Email Template Fallback Values:** Add custom fallback values to personalization tokens in email templates to maintain professional messaging when contact data is missing. Request beta: https://app.hubspot.com/portal-recommend/l?slug=product-updates/&rollout=259892 **Special announcements:** Don't miss today's unboxing with Maggie Philbin from HubSpot discussing events at 11:15 AM Central, plus Friday's CPQ unboxing with Ethan Coppitt at 9:30 AM Central. Watch here: https://www.linkedin.com/events/let-sunboxhubspot-context-behav7374053514785984512/theater/ Join us live every weekday morning at 7:30 AM Central, or catch us on Spotify and Apple Music. Remember: you probably already own the solution you're looking for in HubSpot—sometimes you just need to wake up to it!