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July 18, 2025 HubSpot Updates - Help Desk Coaching Tab & Unsubscribe Feedback Survey

July 18, 2025 HubSpot Updates - Help Desk Coaching Tab & Unsubscribe Feedback Survey

Wake Up! Customer Platform - The Unofficial HubSpot Updates Morning Show
• 26 min
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Is your business ready to unlock the full potential of HubSpot? Join us for an insightful episode of Wake Up Customer Platform, where we dive deep into maximizing your HubSpot capabilities and enhancing your business performance. In this episode, Chris Carolan, Casey Hawkins, and George B. Thomas discuss the latest updates and features that can transform how you utilize HubSpot. Key topics include: - **Target Accounts Home Revamp:** Discover how to prioritize high-value accounts, streamline research, and enhance engagement strategies—all from a central hub designed for efficiency. Request beta: https://app.hubspot.com/portal-recommend/l?slug=product-updates/&rollout=208979 - **Unsubscribe Feedback Survey:** Learn how to collect valuable insights when contacts unsubscribe, turning feedback into actionable improvements for your email marketing strategy. Request beta: https://app.hubspot.com/portal-recommend/l?slug=product-updates/&rollout=217885 - **Help Desk Coaching Tab:** Explore the new coaching features that empower support team leaders to analyze performance metrics, foster a coaching culture, and improve customer service quality. Request beta: https://app.hubspot.com/portal-recommend/l?slug=product-updates/&rollout=224921 - **Ticket Routing Engine Update:** Understand the enhancements in ticket distribution that balance workload based on ticket type, ensuring your support team can respond effectively to urgent customer needs. Learn more: https://app.hubspot.com/portal-recommend/l?slug=product-updates/&rollout=228898 Key takeaways from this episode include actionable insights on how to leverage HubSpot's features for improved collaboration between sales and support teams, the importance of feedback in refining marketing strategies, and practical tips for elevating customer experiences. Don’t miss out on the opportunity to harness the power of HubSpot to watch your business soar. Tune in now, and remember to join us live every weekday morning or catch up on your favorite podcast platform. Let’s wake up and build something amazing together!