Skip to content
Back to all episodes
September 30, 2025 HubSpot Updates - Omni-Channel Deployment of Customer Agent

September 30, 2025 HubSpot Updates - Omni-Channel Deployment of Customer Agent

Wake Up! Customer Platform - The Unofficial HubSpot Updates Morning Show
• 27 min
Play episode
Are you ready to unlock the full potential of your HubSpot platform? Join us as we dive into the latest updates and features that can elevate your business to new heights. In this episode, our hosts Chris Carolan, Casey Hawkins, and George B. Thomas guide you through essential HubSpot insights, ensuring you’re fully aware of the capabilities at your fingertips. Here’s what you can expect: - **Key Updates**: Learn about the new customer agent prompt recommendations, allowing for personalized engagement based on visitor behavior on your website. This feature helps eliminate hesitation and boosts interaction rates. - **High Cardinality Associations**: Discover how the latest phase allows for increased association limits, empowering your growing business to manage complex relationships more efficiently. - **Omni-Channel Deployment**: Explore the expansion of customer agent capabilities across various platforms like SMS, Instagram, and WhatsApp, providing the flexibility to connect with customers on their preferred channels. - **Security and Compliance Enhancements**: Understand the new export features that simplify security reporting by including object names, streamlining audits and compliance checks. - **Data Organization Improvements**: Delve into how automatic text formatting and improved CRM association cards enhance data accuracy and accessibility, making your workflows smoother. - **Custom Workflows and AI Integration**: Learn how to leverage AI models within HubSpot for tailored workflow actions that streamline operations. Key takeaways from this video include actionable insights on maximizing HubSpot features, enhancing customer engagement, and improving data management practices. Join us every weekday morning live at 7:30 AM Central, or catch up on-demand on Spotify and Apple Music. Don’t miss out on transforming your HubSpot experience—tune in and wake up to your platform's full potential.