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June 11, 2025 HubSpot Updates - Ticket Routing Engine Balanced Distribution Updates

June 11, 2025 HubSpot Updates - Ticket Routing Engine Balanced Distribution Updates

Wake Up! Customer Platform - The Unofficial HubSpot Updates Morning Show
• 21 min
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Casey Hawkins and George B. Thomas covered all 5 HubSpot updates you need to know about of the The Unofficial HubSpot Updates Morning Show. Today's HubSpot Updates: 1. New Hashtag Bank in Social Editor Save, organize, and reuse your favorite hashtags with smart auto-detection and capitalization preservation. 👉 Learn More: https://app.hubspot.com/portal-recommend/l?slug=product-updates/&rollout=236926 2. Ticket Routing Engine Updates Smarter balanced distribution considers ticket types (calls vs. messages vs. email) and prevents overwhelming reps with messages during active calls. 👉 Join Beta: https://app.hubspot.com/portal-recommend/l?slug=product-updates/&rollout=228898 3. Deal Metrics Customization Finally customize the metrics displayed on your deals index page instead of being stuck with defaults that don't match your business. 👉 Learn More: https://app.hubspot.com/portal-recommend/l?slug=product-updates/&rollout=220885 4. Customize Guided Actions Admins can now toggle guided actions on/off and adjust trigger timeframes in the sales workspace to match your team's actual processes. 👉 Learn More: https://app.hubspot.com/portal-recommend/l?slug=product-updates/&rollout=208909 5. Native Table Reports on iOS Fully native table reports with larger tap targets, dark mode support, and no more cut-off text on mobile. 👉 Learn More: https://app.hubspot.com/portal-recommend/l?slug=product-updates/&rollout=225922 Remember: You probably already own the solution you're looking for in HubSpot. Sometimes you just need to wake up to it! 🎧 Join us live weekday mornings at 8:30 AM ET or catch us anytime on Spotify and Apple Music. Whether you're a marketer managing social campaigns, a service rep juggling tickets, or a sales manager tracking deals - these updates will optimize your HubSpot experience and help you discover capabilities you didn't know you had.