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January 02, 2026 HubSpot Updates - Customer Agent Prompt Recommendations

January 02, 2026 HubSpot Updates - Customer Agent Prompt Recommendations

Wake Up! Customer Platform - The Unofficial HubSpot Updates Morning Show
• 24 min
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Are you ready to unlock the full potential of your HubSpot platform? Join us as we dive into the latest updates and features designed to elevate your business performance. In this episode of "Wake Up Customer Platform," hosts Chris Carolyn, Casey Hawkins, and George B. Thomas guide you through essential HubSpot enhancements that maximize your existing capabilities. Here’s what you can expect: - **Customer Agent Working Hours**: Learn how to define specific times for customer agents to engage, setting clear boundaries that enhance your team's efficiency. Join beta: https://app.hubspot.com/l/product-updates/?rollout=238028 - **HubSpot MCP Server**: Discover the new public beta for the Model Context Protocol server, enabling seamless integration and AI-powered workflows with HubSpot context. Join beta: https://app.hubspot.com/l/product-updates/?rollout=251919 - **Session Management**: Gain insights on the new session management feature that enhances security by allowing users to see active logins and manage their sessions effectively. Learn more: https://app.hubspot.com/l/product-updates/?rollout=221889 - **reCAPTCHA for Live Chat**: Understand how enabling reCAPTCHA can minimize bot interference and improve the quality of your customer interactions. Join beta: https://app.hubspot.com/l/product-updates/?rollout=281888 - **Smart Prompt Recommendations**: Find out how contextual prompts in your chat widget can drive higher engagement rates by clarifying how AI agents can assist visitors. Learn more: https://app.hubspot.com/l/product-updates/?rollout=258892 - **Pipeline Object Tags**: Explore the new visibility of object tags across all user types, boosting efficiency in tracking deals and tickets. Learn more: https://app.hubspot.com/l/product-updates/?rollout=281980 - **Deal Split Goals Reporting**: Learn how to create detailed reports with goal lines to track sales rep performance against revenue targets effectively. Learn more: https://app.hubspot.com/l/product-updates/?rollout=281911 Join us every weekday morning for actionable insights that help you leverage HubSpot's features to their fullest potential. Tune in live or catch the replay on Spotify and Apple Music. Your HubSpot success journey starts here—wake up to the possibilities that await!